🔄 Returns & Refunds
Effective: 1st April 2026 | Last Updated: 31st March 2026
⚡ shopodel.com | Powered by DIGIMART ECOM
📢 Important Customer Notice
Before purchasing any item, carefully check the product page to confirm: return eligibility, return window, non-returnable status, and product-specific conditions. Your purchase = your agreement to this policy.
🛒 Nature of Platform
shopodel.com is a marketplace. Different sellers may have different policies. Timelines vary by product category & logistics. Always check the product page before buying!
📦 Return / Refund Status Categories
Returnable
Return within window shown on product page. Subject to policy conditions.
Replaceable / Exchange-Only
No refund, but replacement/exchange within stated period.
Non-Returnable
Cannot be returned unless damaged/defective/wrong at delivery.
Final Sale / Clearance
Non-returnable & non-refundable unless stated otherwise.
✅ Return Eligibility
- Product marked returnable at purchase
- Request raised within return window
- Unused, unworn, with original packaging & tags
- Passes seller verification
📌 Valid Reasons
- ✅ Damaged / Defective product
- ✅ Wrong item delivered
- ✅ Missing item or expired product
- ❌ Change of mind / personal preference (not allowed unless stated)
🚫 Products Commonly NOT Eligible for Return
Perishable goods, customized items, personal care/beauty products after opening, innerwear/lingerie, healthcare consumables, digital goods, gift cards, and products damaged by misuse.
⏳ Return Window & How to Raise a Request
Return window varies by product – always check before buying. To request a return:
- Log into your account on shopodel.com
- Go to My Orders
- Select the item and choose return/replacement option
- Provide reason & upload photos/videos if needed
🔍 Verification Process
All requests undergo review. We may require unboxing videos, serial number checks, or quality inspection. False claims will be rejected.
📦 Pickup & Return Shipping
Pickup arranged at your address or self-ship required. For seller errors (damage/wrong item), return shipping is free. For convenience returns, charges may apply.
💰 Refund Policy
Refund Methods: Original payment method, bank transfer, wallet, store credit, or coupon.
Timeline: 5 to 15 business days after approval (subject to bank/issuer processing).
Partial Refunds: May apply for missing accessories, damaged return packaging, or partial bundle returns.
🔹 Under India’s e-commerce rules, accepted refunds are paid as per RBI directions.
🔄 Replacement / Exchange
If marked exchangeable, you may receive same item replacement, different size/color (if available), or store credit if replacement unavailable.
⚠️ Fraud & Abuse
We reject requests for fraudulent activity, false damage claims, tampering, or counterfeit returns. Accounts may be suspended and legal action taken.
🏷️ Seller-Specific Terms
Some sellers may have different return windows, exchange-only policies, or brand warranty handling. Such terms will be displayed on the product page at purchase.
📞 Grievance & Contact
DIGIMART ECOM
Email: support@shopodel.com
Phone: +91 9570220400
Address: Munshiff Danga, Ward No.3, Purulia, West Bengal – 723101, India
We may revise this policy. Check shopodel.com for latest version. In case of dispute, product-page disclosure + this policy + applicable law shall prevail.