❌ Cancellation Policy
Effective: 1st April 2026 | Last Updated: 31st March 2026
⚡ shopodel.com | Powered by DIGIMART ECOM
👤 Order Cancellation by Customer
You may cancel an order only before it has been packed, dispatched, or shipped.
- ✅ Cancellation option available in My Orders section
- 🚫 If order is already shipped → cancellation not possible (use return process if eligible)
- 💰 Any cancellation charges (if applicable) will be clearly disclosed at checkout
🏢 Order Cancellation by shopodel.com or Seller
We may cancel an order for any of these reasons:
Refund: In such cases, you will receive a full refund for the amount actually paid, subject to verification.
🚚 Non-Acceptance of Delivery
If you refuse delivery without a valid reason or repeatedly cause failed delivery attempts:
- ❌ Refunds may be restricted
- 💰 Reverse logistics charges may apply (if lawfully disclosed at purchase)
- 📦 COD facilities may be limited for your account
Valid reasons include damaged product, wrong item, or defective delivery.
⚠️ Fraud & Abuse (Cancellations)
Repeated cancellations without genuine reason, fake return claims after cancellation denial, or misuse of COD may lead to account suspension or transaction blocking.
📌 Quick Summary
- Cancel before shipment → ✅ Free cancellation
- Cancel after shipment → ❌ Not allowed (use return)
- Seller cancels → ✅ Full refund
- Refuse delivery without reason → ⚠️ Charges may apply
📞 Need Cancellation Help?
Contact us immediately after placing your order if you wish to cancel:
DIGIMART ECOM
Email: support@shopodel.com
Phone: +91 9570220400
Address: Munshiff Danga, Ward No.3, Purulia, West Bengal - 723101, India
We may revise this Cancellation Policy. The updated version will be posted on shopodel.com with revised "Last Updated" date. For disputes, checkout details + this policy + applicable law shall prevail.