🚚 Our policy regarding Shipping & Delivery
Effective Date: 1st April 2026 | Last Updated: 31st March 2026
⚡ DIGIMART ECOM – shopodel.com
This Shipping and Delivery Policy (“Policy”) applies to orders placed on shopodel.com, an online marketplace platform operated by DIGIMART ECOM (“shopodel.com”, “we”, “us”, “our”). This Policy explains how shipping, delivery timelines, charges, and related matters are handled for orders placed through the Platform.
1️⃣ Nature of Platform
shopodel.com is a marketplace platform where products may be sold by different sellers, merchants, or vendors. Accordingly, shipping methods, dispatch timelines, delivery timelines, and shipping charges may vary from product to product, seller to seller, and location to location.
2️⃣ Shipping Availability
Orders are shipped subject to product availability, seller serviceability, delivery partner coverage, payment confirmation, and operational feasibility. Delivery may not be available in certain remote, restricted, or non-serviceable locations.
3️⃣ Delivery Timelines
Estimated dispatch and delivery timelines, wherever available, will be shown on the product page, cart page, checkout page, or order confirmation. Such timelines are only estimates and may vary due to seller processing time, courier delays, weather conditions, public holidays, technical issues, regulatory restrictions, or other factors beyond reasonable control.
4️⃣ Shipping Charges
Shipping charges, if applicable, will be displayed at the time of checkout. Some products may qualify for free shipping, while others may carry delivery, handling, packaging, or location-based charges depending on the seller, order value, category, or destination.
5️⃣ Order Processing and Dispatch
Orders are generally processed after successful order placement and, where applicable, payment authorization. Dispatch timelines may differ depending on the seller, product type, stock position, and location. An order may be shipped in full or in multiple consignments.
6️⃣ Delivery Attempts
Delivery shall be made to the shipping address provided by the customer at the time of purchase. Our delivery partners may make one or more delivery attempts. If delivery fails due to incorrect address, customer unavailability, refusal to accept delivery, or unreachable contact details, the order may be cancelled, returned, or treated in accordance with the applicable seller or operational policy.
7️⃣ Delays in Delivery
While we strive to ensure timely delivery, shopodel.com does not guarantee delivery within a fixed period unless expressly stated. We shall not be liable for delay caused by events beyond reasonable control, including courier disruptions, force majeure events, natural calamities, strikes, lockdowns, government actions, or unforeseen logistics issues.
8️⃣ Damaged, Missing, or Tampered Packages
Customers should inspect the package at the time of delivery. If the package appears damaged, tampered with, or incomplete, the customer should refuse delivery where appropriate or report the issue immediately through My Orders or customer support, with photographs or video evidence wherever possible.
9️⃣ Tracking
Where tracking is available, customers may track their order status through their shopodel.com account, order details page, or shipment notifications. Tracking updates are dependent on seller and courier system integrations and may not always update in real time.
🔟 Contact and Support
For any shipping or delivery-related query, complaint, or grievance, customers may contact:
DIGIMART ECOM
Operating Platform: shopodel.com
Email: support@shopodel.com
Phone: +91 9570220400
Address: Munshiff Danga, Ward No.3, Post and Dist: Purulia, West Bengal, Pin-723101, India
1️⃣1️⃣ Changes to This Policy
We may update or revise this Policy from time to time to reflect changes in marketplace operations, seller practices, logistics arrangements, or legal requirements. The updated version will be posted on shopodel.com with the revised “Last Updated” date.
⚡ shopodel.com – Powered by DIGIMART ECOM